Olivia Tatana
12/08/2023
Absolutely love my meal every time I go there! I also think it's good bang for buck; however, the major let down is the lady with black hair who serves at the counter in the restaurant.
I have never met such a rude customer facing individual. I have been there 4 times in the last 3 months (all with different groups of people I may add) and she has been rude, cold and unwelcoming to everyone to say the least.
I personally think she would be more suited to work out of a place like the well known "Karen's" restaurant which is known for its intentionally below average and rude customer service.
I hope this is something the Cosmopolitan club are aware of and actually have a way to overcome this issue as I have spoken with multiple people who share similar experiences and have either not returned because of her or are contemplating not returning despite how delicious the food is.