Play Pokies at Oaks Townsville Hotel in Townsville City

Rooms are in disrepair, most items have been damaged in some way. Cannot order food to room even though there is a bar out the front. I worked some very big days and was exhausted and wanted to just order food and shower while I waited. That\'s not possible. Not enough parking on site if you turn up late. Had to park out the back on the street. Then couldn\'t get to my car when I had to leave because they chain the doors closed instead of fixing the gates.

The Oaks hotel was a really pleasant stay overall. My room was large and airy, with plenty of windows that let in lots of natural light, which made a big difference to the feel of the space. The view from the 10th floor out to Magnetic Island was a real highlight.

There were a couple of minor maintenance issues - the carpet was ripped in a few places - so a bit more attention there would lift the experience further. That aside, everything else was very comfortable.

The service was fantastic. The staff were genuinely attentive and couldn't do enough to help, which always makes a stay more enjoyable. The hotel is also attached to the Met hotel, which offers great food and drink options, adding to the convenience.

Overall, a very enjoyable stay and I would definitely come back.

Absolutely fantastic stay at Oaks Townsville.
The rooms are modern, bright, and spacious, with everything you need for a short or long stay.

What really makes the difference is the friendly service from Kelly and the team - they made everything so easy and welcoming.

Great value and highly recommended. I look forward to staying here again soon!

You can't justify the use of a chair with such poor condition in any guest room - this reflects how neglected the hotel management has been. I had to put a bath towel on top of the chair to sit on it, I don't know how could any hotel brand let their reputation flush down the toilet like this.

We had a really nice stay at this hotel overall. The view was fantastic and definitely one of the highlights, waking up to that outlook made the whole experience feel special. The pool area was great, and my kids absolutely loved spending time there. It was a big part of why the stay felt like a proper holiday for them. The service was friendly and welcoming, and staff were generally helpful throughout our visit.

However, there was one unusual and slightly frustrating aspect of our stay. We booked a two-bedroom suite expecting a fully connected space, but instead we were given two separate rooms connected by internal locking doors. With two small kids sleeping in the second room, this setup felt inconvenient. We had to place a chair against the connecting doors to make sure they didn't accidentally close, which wasn't ideal.

Another concern was that the balcony doors didn't have locks, which felt stressful given that the kids were in the adjoining room. For a family-friendly hotel, that detail really stood out and made us more anxious than we would have liked.

Overall, we enjoyed the stay, great views, lovely pool, and friendly service, but the room configuration and balcony door situation are important things for families with small children to be aware of.
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